Tag: retention

  • Understanding the SaaS Customer Lifecycle

    Software-as-a-service (SaaS) is on a rise. This is because SaaS products are flexible to use in terms of pricing. A typical SaaS product works on a monthly or annual subscription and is based upon the usage of customers. What is a SaaS Customer Lifecycle? A customer lifecycle for a software-as-a-service product is the continuous journey…